Best Western Plus Indianapolis North at Pyramids

Love the staff (mostly, see below), the convenient location, everything is always clean and comfortable. This has been our second stay here and when we are back in town we will stay here again.

Our room was large and comfortable. Breakfast was served on time and was well-stocked. The location of the hotel is very convenient with easy access to restaurants and some shopping, and also easy to get in and out. Parking was easy and plentiful.

Location was highway close and there were a number of good restaurants nearby.

Everything was very clean, and smelled clean had no complaints. The woman that checked us in was great. She was pregnant and was working her little tail off. We were late coming in and in the past I have had problems with hotels giving my room away because we were late, I called and she was wonderful and took notes and was very sweet and at midnight that is very uncommon, and we still had a room!

Unfortunately another person staying at the property caused damage to my vehicle. My Security system in the vehicle was able to capture the incident. I asked a person at the desk if they could notify the person that I needed to speak to them about the incident. She was able to identify the person and asked them to call me about the incident. I did not want to report a hit and run if the person would simply contact me about the situation. Do know, the employee did not in any way disclose any personal information about the person I was inquiring about. She later told me that the driver did want to meet with me to rectify the situation. The driver told me he didn't think he caused any damage, however, it was dark, my vehicle is black and it was raining. So I can, in a way, understand . We were able to come to an agreement and therefore, a Hit and Run report was avoided. THe employee contacting the driver avoided a police report and what could have been an annoying process.